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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James A

July 9, 2026

5  out of  5
rating by James A
"Delilah was exceptional in explaining the different parts of my insurance and the costs associated. I feel like I can confidently make the best decision for my insurance needs with state farm after speaking to Delilah. She made me a covert, I switched back to state farm immediately with her."
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Nataliya Magruder

June 25, 2026

5  out of  5
rating by Nataliya Magruder
"I don’t usually write reviews, but Devon Ballard truly deserves one. Shopping for insurance can be overwhelming, but she made the whole process so easy. She was incredibly patient, answered all of my questions, and explained everything in a way that actually made sense. She helped my family find great home and auto insurance coverage while saving us money. I never felt like she was trying to sell me something I didn’t need. Instead, she took the time to find the best options for us, and I really appreciated her honesty and knowledge.
It’s hard to find someone who genuinely cares about their clients, and that’s exactly how she made us feel. If you’re looking for an insurance agent who is trustworthy, knowledgeable, and truly goes the extra mile, I highly recommend Devon. We’re so thankful we found her!"
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Jack Silva

June 12, 2026

5  out of  5
rating by Jack Silva
"Austin has always been a high character individual"
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Jan C

June 12, 2026

5  out of  5
rating by Jan C
"The process of getting a qoute through receiving my insurance policy was so easy and fast. Nicole did a great job explaining and presenting the best option for my car and house insurance, and I saved a lot compared to my previous insurance company."
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Christine U

June 11, 2026

5  out of  5
rating by Christine U
"After searching for insurance I chose with State Farm because the customer I received was top tier. I appreciate Nicole’s patience and transparency with helping pick the best coverage!"
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Raul Salais Rascon

June 10, 2026

5  out of  5
rating by Raul Salais Rascon
"Great service from Delilah very kind and attentive. Happy Customer!"
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Brian Steiner

June 4, 2026

5  out of  5
rating by Brian Steiner
"It was a pleasure opening a auto policy with Delilah. She was very helpful and easy to understand! I look forward to working with her in the future."
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Texas Misses

June 3, 2026

5  out of  5
rating by Texas Misses
"Devon is soo friendly and very informative!!! Glad i made the switch!"
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Noah Metcalf

June 2, 2026

5  out of  5
rating by Noah Metcalf
"Nicole helped Mikayla Poole with her renters insurance and she is the best agent ever! Mikayla is so glad to be working with her!"
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Jeremiah Nutt

June 2, 2026

5  out of  5
rating by Jeremiah Nutt
"Outstanding Service, Very Professional, and got my insurance policy up and running in under an hour. Rates were half of what i was paying with previous provider. Highly Reccommend!"
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Amy Parker

May 28, 2026

5  out of  5
rating by Amy Parker
"Insurance is never fun to shop, BUT, the entire customer experience(transparency, meticulous explanation, kindness, respect) I received from Devon was above and beyond. I feel extremely confident that she, and the entire Austin Weber Group, will take care of me and family. It was very refreshing to speak to someone who truly cares, and not feel like a transaction. Thank you!"
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Marina Salazar

May 21, 2026

5  out of  5
rating by Marina Salazar
"Thank you to Delilah for making my experience in changing my policy around smooth and quick!!"
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Joel McHenry

May 20, 2026

5  out of  5
rating by Joel McHenry
"Smooth, stress-free experience to get the coverage best suited for your needs. Can’t recommend Austin enough!"
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Matt

April 27, 2026

5  out of  5
rating by Matt
"Devon did a great job with helping me get my auto insurance switched over! She made the process very simple on my end, explaining the entire policy very clearly, and very helpful with any questions or concerns I have. Highly recommend to anyone looking for a new insurance company."
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Sandra E

April 10, 2026

5  out of  5
rating by Sandra E
"I’ve had a great experience with this insurance company. Their customer service has consistently been helpful, responsive, and easy to work with. I truly appreciate their reliability and would definitely recommend them to others looking for a dependable insurance provider."
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Teshema Miles

April 7, 2026

5  out of  5
rating by Teshema Miles
"I must say this was the first and most enjoyable times I’ve had getting a quote for myself . Not only did I sign up for a new landlord home owners policy with a State Farm agent from PA. for my property , I was referred to an agent name Austin Weber but ended up with a wonderful agent named Delilah . Delilah was easy to talk to , explained everything to me , gave me what I needed to insure myself and my new 18 yr old driver. I was sold with the quote she prepared me and signed on the dotted line immediately. Look no further for an agent with excellent customer service skills. And she’s a sweetheart to boot. Great job Delilah."
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Veronica Mitchell

April 6, 2026

5  out of  5
rating by Veronica Mitchell
"My agents are so personal with me…….i don’t feel like just another customer with them. They go above and extra when it comes to handling my car and home needs. I have had experience with some other companies but State Farm makes you feel like your business matters to them as a team. Me and my family will be here for a long time to come. Thank you so much Delilah,Froy and last but not least Mr.Austin Weber for making me and my family feel safe and welcomed with your agency😊"
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Javier Cruz

April 5, 2026

5  out of  5
rating by Javier Cruz
"Austin Webbers team is always the best at taking care of their clients, I want to give a shout out to Nicole for advice and guiding me on what to do when dealing with my first file claim on a recent minor accident & even followed up to check how everything went! Professionals at best."
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Samantha Garza

April 3, 2026

5  out of  5
rating by Samantha Garza
"NICOLE 🫶🫶🫶
I woke up this morning not knowing what to, I desperately needed affordable car insurance or eles I wouldn't have food for my kid. Like a blessing was answered, I went from paying close to 400$ for full coverage to less than half with Nicole's help. She was so nice, helpful, and she knew how to keep me calm. When talking to representatives I don't have luck and I feel like a chump after. Nicole understood the assignment and understood my needs for help. She IS your best representative. I had alot of questions/concerns, I even had my mind almost made for not giving my business but with the way she communicated to me I was ready to give her my card info. Thank you Nicole."
We responded:
"Wow thank you so much for the incredible review, Samantha! We are grateful you gave Nicole the opportunity to earn your business for your auto insurance. She takes her time to be thorough with all of our customers and ensures she communicated with full transparency to provide the best education and recommendations possible.

Dealing with insurance can be a hassle these days having to be on hold with 1800 numbers, talking with someone new each time that doesn't know who you are, and trying to get past a robot. This is why we're here - to serve you and provide a real human interaction. I look forward to being your insurance agent and want to welcome you to the Austin Weber State Farm family! Have a nice Easter weekend. "
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thien Ngo

March 31, 2026

5  out of  5
rating by thien Ngo
"This office is the best of the best , I wouldn’t go anywhere else"
We responded:
"Mr. Ngo, thank you so much for coming to the office and allowing Nicole to assist you! It was a pleasure putting a face to the voice. We really appreciate those kind words.

I am so excited we were able to assist you with your home insurance and car insurance. The team and I are looking forward to serving you for the years to come as your insurance agency here in Katy. Welcome to the Austin Weber State Farm family!"
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Bo Hernandez

March 27, 2026

5  out of  5
rating by Bo Hernandez
"Brandon Beecham was awesome! He answered all of my questions multiple times over. I sent him exactly the coverages I wanted for home and auto and he delivered."
We responded:
"Thank you for your wonderful feedback, Bo. I am pleased to hear that you had a positive experience with Brandon here at our State Farm office in Katy. We are grateful you allowed us the opportunity to assist you with your auto insurance and home insurance. Have a great week! "
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Blank Blanky

March 23, 2026

5  out of  5
rating by Blank Blanky
"Brandon is the best. Super nice and helpful."
We responded:
"Thank you for commending the customer service Brandon provided! We're always happy to help you with your insurance needs. We appreciate you for being a part of the Austin Weber State Farm family! "
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samuel urbina

March 17, 2026

5  out of  5
rating by samuel urbina
"I was completely satisfied with the service this agency has to provide for me and my family"
We responded:
"Hey Samuel, thank you so much for the 5-star review! It was a pleasure meeting you and seeing you at the office. Samantha surely does everything she can to ensure top notch service, so I am grateful you recognized that.

We're so happy to have you a part of the Austin Weber State Farm family. We look forward to serving you for your auto insurance and home insurance for the years to come. Have a great rest of your week!"
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Doris Suarez

March 10, 2026

5  out of  5
rating by Doris Suarez
"What an incredible experience I had with Austin and Samantha! I stopped by looking for another option for my insurance needs, and I am glad that I did some research online and was able to find Austin Weber’s agency!! If you are tired of being just a number for your current insurance company, to not being able to talk to someone face to face that can understand your insurance needs, please go see Austin and Samantha. I have never in my life had an experience as pleasant and informative with an insurance agent like i had with them! I am glad I took the chance and decided to go in and talk to someone. Austin and Samantha were so polite and kind, it was refreshing! Austin’s knowledge of everything was very impressive. He is a good listener and has a great way to explain things. I will forever be grateful I found their office and that I can say for sure that I TRUST my insurance agent! What a pleasure!! Thank you Samantha and Austin!!!!"
We responded:
"Thank you so much for the kind words, Doris. It truly means the world that our help does not go unnoticed. We do our very best to ensure we explain everything with transparency and weigh the pros and cons of everything so you can choose the best coverage for you and your family.

When we can get customer the coverage they need and save them money, it's a win-win. Thank you for coming to the office and allowing Samantha and I to serve you. It's been a pleasure getting to know you, and we look forward to the years to come.

The whole team and I are looking forward to being your insurance agent in Katy. Thank you for trusting us and allowing us to earn your business. I'm excited to welcome you to the Austin Weber State Farm family! "
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Ameeka Alexander

March 9, 2026

5  out of  5
rating by Ameeka Alexander
"My experience with Nicole was great she was very helpful with everything"
We responded:
"Thank you so much for the awesome feedback on your time with Nicole. We're grateful you gave us the opportunity to help you in your auto insurance search. I am excited to have you a part of the Austin Weber State Farm family! Have a great week Ameeka!"